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Warranty policy

Our Best Price Guarantee symbol consists of ensuring the best rates for the CYBERCARD SUBSCRIBER at the time of requesting quotes or making reservations for hotels, car rentals, all-inclusive packages, travel medical assistance, tours, and excursions; all of these services are offered through the https://reservas.cybercard.com.co/ benefits platform.

HOW DOES THE BEST PRICE GUARANTEE WORK?

  1. If a better rate with the same conditions is found and publicly available on another website, the subscriber may request the BEST PRICE GUARANTEE for the difference between both prices. It is very important to note that the Best Price Guarantee DOES NOT APPLY TO THE RESERVATION OR PURCHASE OF AIRLINE TICKETS.
  2. Only individuals who have purchased the CYBERCARD benefits program SUBSCRIPTION and who are active and up to date with their payment obligations at the time of submitting the price improvement request may apply for this Best Price Guarantee.
  3. In cases where a lower rate is found on another website (other than https://reservas.cybercard.com.co/), the price improvement request must be submitted within 24 HOURS from the moment the lower price was identified compared to the rate published on the https://reservas.cybercard.com.co/ portal.
  4. Depending on the complexity of the quotation and in order to guarantee the price improvement, CYBERCARD will have a maximum period of 72 BUSINESS HOURS to respond to the request.

CONDITIONS APPLICABLE TO THE BEST PRICE IMPROVEMENT

  1. The third-party rate found must be available on a website located in the same country. It is mandatory that the third-party rate can be booked online. If the rate is visible on another website but cannot be reserved through an online payment, it will be excluded from this Best Price Guarantee.
  2. A minimum of 3 screenshots, photographs, or printouts must be obtained showing the same reservation date, itinerary, number of passengers, and final price, including all taxes, fees, and charges, and displayed in the same currency. This documentation must be submitted through the customer service channels published by CYBERCARD to verify its authenticity.
  3. CYBERCARD will take the necessary measures to confirm the legitimacy of the photographs and/or screenshots and will verify them at its sole discretion. Any request believed to have been submitted fraudulently or in bad faith will be excluded from the price improvement benefit.
  4. In the event that you have made a reservation through CYBERCARD and subsequently demonstrate that you could have booked the same service, for the same period and under the same conditions, at a lower price available on another website, we may, at our sole discretion, match that rate or credit the difference in CYBERCARD points, which will be credited directly to your CYBERCARD account.
  5. To guarantee a Best Price Improvement on confirmed reservations, it will be necessary to submit an identical comparison to that stated in the reservation confirmation document, including but not limited to:
    1. ACCOMMODATION RESERVATIONS: Exactly the same check-in and check-out dates; same number of passengers; identical travel destination; same hotel or tour operator as the original purchase; same room type, floor, or location; same included additional services (meals, beverages, or any other service); inclusion of taxes and fees; and any additional services purchased in the original booking must be included in the compared rate.
    2. CAR RENTAL RESERVATIONS: Exactly the same vehicle pick-up and return dates and times; same car rental company; same vehicle class; same pick-up and drop-off location; same insurance and coverage conditions; same number of drivers; inclusion of taxes and fees; and any additional services purchased in the original booking must be included in the compared rate.
    3. ACTIVITIES, TOURS, OR EXCURSION RESERVATIONS: Same tour, activity, or excursion as the original reservation; same tour operator; same dates and duration; same locations, stops, and services under the same conditions; and identical inclusions (transportation, meals, beverages, passes, credits, gifts, photos, videos, or any other inclusion).
    4. TOUR PACKAGES (FLIGHTS + HOTEL AND/OR TRANSFERS): Exactly the same departure and return dates; same number of passengers; identical travel destination; same hotel or tour operator, room type, and location; flights with the same airline, itinerary, seating, and/or flight conditions; same included additional services; inclusion of taxes and fees; and if transfers are included in the original booking, they must be included in the comparison under the same conditions.
  6. To submit a Best Price Guarantee request, the rate must be publicly verifiable, meaning that any person must be able to view it on the website or confirm it with an agent of the agency where the quotation was obtained, without reference to specific users, discount codes, vouchers, or certificates of any kind. Additionally, the rate must be valid and available for booking at the time of verification.
  7. In any case, the Best Price Guarantee WILL NOT APPLY to rates available exclusively to users of membership or affiliate benefit programs, negotiated rates, corporate rates, rates resulting from the use or redemption of coupons, certificates, or discount codes, mileage or points-based rates, government rates, convention or group rates, timeshare plans, or any other service or promotional offer that provides discounts or special pricing.
    The price improvement WILL NOT APPLY.

REQUEST SUBMISSION

The subscriber must submit the Best Price Improvement request within a maximum period of 24 HOURS after the original purchase, through the following communication channels: